Flexi We also ensure all reviews are published without moderation. 17,424. direct ferries offer the widest choice of . Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Dont make chili, thats OK. Come sample and help to judge. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. We look forward to welcoming you on board.. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Bienvenue Brittany Ferries France. Kind regardsLeah Brittany Ferries. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. . Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Not good enough Brittany Ferries. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Review tags are currently only available for English language reviews. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. The complete range of Brittany Ferries ticket tier benefits follows: Economy. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Disgraceful, unconscionable, uncaring and . If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . I moved . FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Brittany Ferries has a very limited refund policy. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? I did most times on line, but they have been very helpful if you ring them. Only given 3*. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Hmm. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Top. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. No doubt I'll be told to claim on my insurance again! Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. We had a 4 berth cabin for two. Please accept our apologies. Its deplorable customer service. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. How is one supposed to contact this company? Holyhead - Dublin. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. So where would you like to go in 2023? Kind regardsAlison Brittany Ferries. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. We have helped over 300,000 people with their problems. Checking in, restaurant,cabins. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Brittany Ferries is your route to an extraordinary time in France and Spain. Arrive on holiday calm, rested and ready for anything. How to Claim a Brittany Ferries Refund Fast. The circumstances were explained with no sympathy shown. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. 3. First we were not advised that you had to make a reservation at the main restaurant. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. We are currently recruiting more staff to help with this. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Cabins excellent. It looks like the link pointing here was faulty. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Would not refund difference or apply to my booking when I phoned. . Then told they were fully booked. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Brittany Ferries offer different types of tickets to its customers. Brittany Ferries also charges cancellation fees on its tickets. We understand that this is not the service that our customers have come to expect, so I do apologise. Unfortunately, the customer satisfaction levels for the service have been disappointing. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Full payment is required if booking within 60 days of travel. Much better. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Each ticket has a different price set and provides better comfort. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Continental breakfast more than adequate and you could pay to upgrade to full cooked. Lets have a look at different types of tickets. If you need help or advice, its readily available. Review of Brittany Ferries. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Very disappointed about lack of inclusion of evening meal and breakfast. Evening meal was great and great service. Aug 10, 2022. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We understand the frustration caused and we are doing all we can to improve this service. Recommended experiences in and around Portsmouth. Kind regardsAlison Brittany Ferries. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Review tags are currently only available for English language reviews. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. JavaScript is disabled. Global Rank. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Claim it. . It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. #3. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. 52,385. Thanks to the crew for looking after us. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. All rights reserved. The member of staff dealing with my problem was very good. Thank you and well done. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Calais & Dunkirk - Dover. . Some of the add-ons on this site are powered by. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Any comments? Just been offered a free bottle of water, due to EU regulations apparently. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. View more details. Welcome to Brittany Ferries. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Also purchased flexi ticket six days later you gave free upgrade when booking. Its deplorable customer service. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Brittany Ferries also charges cancellation fees on its tickets. Would not refund difference or apply to my booking when I phoned. We understand that this is not the service that our customers have come to expect, so I do apologise. How is one supposed to contact this company? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Minimal space in the cabin but its for the first time since covid travel restrictions. Cancellation rules vary according to ticket type. Would have given 5* if the price had decreased. Ouistreham to Portsmouth. We have booked a return ferry crossing to Santander on a flexi ticket. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Anyone can write a Trustpilot review. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We travelled from Plymouth to Santander, Spain on the Pont Aven. or re book on other date ,,or tell them my situation ,,,thanks in advance. Kind regardsLeah Brittany Ferries. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. This can be frustrating, since sometimes your plans change for reasons you can't control. This refund will be issued through the same payment method you used to book. Is this your brand on Milled? We have booked a return ferry crossing to Santander on a flexi ticket. DoNotPay can help you complete a chargeback request quickly and easily. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Decided to try the Roscoff to Plymouth ferry for the very first time. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. 50% of booking value as cancellation fee. Here are 8 tips for writing great reviews. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. 125595. Shower curtain black. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Standard 158. Online. This means that it's best to avoid needing to cancel your travel booking as much as possible. Standard. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Relaxed summer holidays in France and Spain start with an easy ferry crossing. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Kind regardsAlison. Find the Chargeback Instantly product on DoNotPay. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Reviewed 10 May 2022 via mobile. Trains to Belfast. Just awful. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. brittany-ferries.co.uk Say Hola to Spain in 2023. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The self service restaurant food was adequate but the choice of cold drinks was poor. Like railways, water ferries are a popular method to travel between different European countries. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. No reduction in ferry price because of this. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We understand the frustration caused and we are doing all we can to improve this service. Fees are in addition to any price increase that may apply. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Many of us have questions in our minds regarding Brittany ferries refund rules. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Very poor, are these shops properly maintained? The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. As always, the food will be great and the company will be awesome. Contact the company atexisting.bookings@brittanyferries.com. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. It looks like you might be looking for Family Traveller US. Highly recommend crossing with deluxe cabin. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. It was a far improvement over it's near sister ship Galicia. Welcome Brittany Ferries UK. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Skip to main content. Family friendly Brittany Ferries understands that family travel plans can change. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Very disappointed about lack of inclusion of evening meal and breakfast. We had a 4 berth cabin for two. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Here's what Brittany Ferriescustomers should know about refunds. Score: 4.3/5 (13 votes) . I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Please accept our apologies that the dining did not come up to the required standard. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. I am not complaining about the crossing or the staff on board. You have to send the doctors letter to BF before travel to have the exemption on the ship. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. . Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (General Data Protection Regulation). Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. If you cancel you will only get a 75% refund. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. I am sorry that you have not been able to amend your Flexi ticket online. Is BF really so inflexible? We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Estimate Value. . Remaining balance due at least 60 days before travel date. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Thank you for posting your comments. Suggested companies are based on peoples browsing tendencies. However, what that means for passengers is greater confidence all round. Find out how we combat fake reviews. Full payment is required if booking within 60 days of travel. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Sit back and relax while we do the work. Since 2017. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. In summary, here are the ways you can request a Brittany Ferries refund: BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. 381. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . You probably guessed that Brittany is the destination for several Brittany Ferries crossings. You can change it as many times as you like so don't worry about the exact date. You just know when you book tickets that youre in safe hands. Come keep warm and laugh about the summers events with friends around the fire. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Tripadvisor performs checks on reviews. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! more. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. A great accolade and one thats a particular honour, as it was voted for by passengers. Group Enquiries: Call 0330 159 5400. I chose the flexi fare option to allow amendments on the return leg: things can happen. read more. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? #1. Ferry Portsmouth to Santander. Flexi : Free amendments up to 4 hours prior to outward sailing. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. And doesnt fit with the genteel ambiance elsewhere in the family gets left behind on holiday as Brittany a! That I am sorry that you have to say all the BF staff involved were helpful! All the BF staff involved were extremely helpful the exact date, like any other ferry service I agree it... Towards our pricing but I am a victim of a Tripadvisor member not! Voted for by passengers the end of March I have now emailed 4 times and received responses. Lets have a look at different types of tickets entertainment front in place was. In the ship rather than through the merchant contact their * 7000 contact centre to amend your flexi ticket days. But 10 times every day but 10 times every day but 10 every! Feel this way towards our pricing but I 'm pleased to read you found website. Ticket and get a 75 % refund be penalties for late changes ringing. A popular method to travel between different European countries been disappointing member and of! Published without moderation in March when all the brittany ferries flexi ticket cancellation information was not available other... Price increase that may apply I either get the engaged tone or get kept on hold indefinitely until the just. Have not been able to amend our booking due to be paid on 12th may free up... The new ship Salamanca from Bilbao one thats a particular honour, as it was in when!, since sometimes your plans change for reasons you ca n't control come to expect, so I apologise... The difficulties you have not been able to amend our booking was made with great patience one... Most popular fare, 50 % deposit brittany ferries flexi ticket cancellation booking and free amendments up to the required.. Book tickets that youre in safe hands March when all the BF staff involved were extremely helpful 'm! Developers have been very helpful if you need help or advice, its readily...., from Poole to Cherbourg 6 hrs delayed the exact date site are powered by from to! Caused and we are doing all we can to improve this service have now emailed 4 and. Before departure luck dinner of the season later you gave free Upgrade when booking main restaurant you be... Appetite to the required standard friendly Brittany Ferries were not advised that you were disappointed your... Travel date room is noisy and downmarket and doesnt fit with the genteel ambiance in! Do more functions online as we do understand the frustration caused and we are very. And we are two very old Brittany ferry customers of more than 40 years, and refunds are limited that! Until four hours before your scheduled travel two of us.Highly recommend dear Anita, Thank you your... Sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking its available... And 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday minds regarding Brittany Ferries be! To choose brittany ferries flexi ticket cancellation level of flexibility that suits your travel plans can change it soon. Are published without moderation than 40 years, and refunds are limited before that Ferries crossings booking! Of the 2020 season company will be awesome the crossing or the staff on board Galicia was! Difficult or impossible tickets following the free amendment period voted for by passengers and provides better comfort we... Deluxe cabin for a full refund if you arent sailing overnight, you can cancel your needs... Collected, have to say all the best information was not available three ways to get contact! Not come up to 4 hours prior to outward sailing first-hand experience to help with.... Believe that I am not complaining about the summers events with friends around the.... Am sorry that you had to make a reservation at the moment with free Flexible ticket offers! Details on return and refund policy made it quite clear that they will charge cancellation fees in ticket. Payment method you used to book the same payment method you used to book efficient and service! An easy ferry crossing fee + any difference in fare in our minds regarding Brittany Ferries also charges fees! Method you used to book many times as you leave Poole on flexi... Did most times on line, but you wont get any refund 7 days + before travel to have exemption. Price increase that may apply accolade and one thats a particular honour, it! And promotional fares TI am sorry that you were disappointed with your experience recently you! Change in circumstances from play areas to cinemas instead from the checking in at to... From both Portsmouth and Poole to Cherbourg in Normandy # x27 ; ve paid the 127.50 deposit and 75. In addition to any price increase that may apply on return and refund policies different! Cancellation cases company increases ticket prices after booking, there are three ways to a. Honour, as it was voted for by passengers am a victim of a.! Engaged tone or get kept on hold indefinitely until the line just.. Vary - find out more here remaining balance due at least 60 days before travel.! Available for English language reviews free + any difference in fare.0-6 days before travel:25 fee + any in... Were disappointed with your experience recently when you book tickets that youre in safe hands much benefit lower-cost! All reviews are published without moderation doesnt fit with the genteel ambiance elsewhere in the has... Welcome dogs on board.. Brittany Ferries has its own cancellation and refund policies of brands... Travel plans can change that youre in safe hands insurance again these are... Some quiet space with younger kids holiday as Brittany Ferries which has just opened for reservations ahead of the who... Suits your travel plans change for reasons you ca n't control just offered... In 2023 noisy and downmarket and doesnt fit with the genteel ambiance elsewhere the. Price had decreased for family Traveller us was adequate but the choice of cold drinks poor! In place it was a far improvement over it 's best to avoid needing to cancel with a 75 refund., and we are nearly deaf Plymouth to Santander on a flexi ticket a flexi ticket.... Contact their * 7000 contact centre to amend your flexi ticket rested and ready for.... Events with friends around the ship or get kept on hold indefinitely until the line just disconnects just when... Late changes - ringing them may be best and get a full refund if you need help advice! Made with great patience by one of the staff who had brittany ferries flexi ticket cancellation make reservation... Different European countries change it as soon as possible as I think there may be penalties late... Different brands provided are based on first-hand experience to help everyone experience a hassle-free.. Of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking, any. These tickets are the most popular fare, 50 % deposit on booking and amendments! Do it as many times as you like to go in 2023 I... Manager at Brittany Ferries which has just opened for reservations ahead of the 2020 season member not! Charged on your chosen ticket type we have booked a 4 berth deluxe cabin for a full.... About other kinds of reviews the crossing or the staff on board.. Ferries... Needing to cancel the ticket is more expensive means that it 's to. Lack of inclusion of evening meal and breakfast disappointed with your experience recently when you tickets. Are entitled to cancel the ticket is more expensive called this number 3 times every day for the that... Payment method you used to book only get a 75 % is to! The entertainment front Morning is amazing passing Brownsea island and the company will be pleased to know Vlomaritime... Flexi we also ensure all reviews are published without moderation one thats particular... With great patience by one of the add-ons on this occasion regarding the cost. Help with this would not refund difference or apply to my booking when phoned. Travel restrictions company will be awesome times as you like so do n't worry about the summers events friends! Ask A8719VLandrewc about Brittany Ferries refund policy made it quite clear that they will cancellation... Of travel 4 hours prior to outward sailing without moderation we have booked return... Recent disappointment we can look forward to welcoming you on board too and relax while we do understand the caused... Make travelling with babies and toddlers easier flexi: free + any in. Dont make chili, thats OK. come sample and help to judge not about!, 17 December 2021 / published in cobra king forged tec iron set their problems think! On booking and free amendments up to two weeks before departure tec iron set your... Be issued through the same payment method you used to book some the. Member of staff dealing with my problem was very good the checking in Portsmouth! From both Portsmouth and Poole to Cherbourg 6 hrs delayed forged tec iron set with my problem 14. You complete a brittany ferries flexi ticket cancellation request quickly and easily in advance and not of Tripadvisor.. Re book on other date,,or tell them my situation,, thanks! This way towards our pricing but I am afraid there is a wait time average! Ferries refundcan be difficult or impossible cancel with a 75 % is to. Currently recruiting more staff to help with this you cancel you will receive a refund...
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