When we returned to the hotel, we went to see the tui reps who said they will fill in a form but couldn't do it now because the system was down. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Our room was perfect, we stayed in 5239 and the view was stunning (we did email the hotel a few weeks before requesting a sea view and luckily we got it) the room was a good size, comfy beds and great shower. Reception staff reluctant to let me speak to a manager to advise I had had a problem and I mentioned to Emma from Tui who asked me to see her to fill in a sick form. Hotel is really nice. Non of us were ill and we ate everything. BORK. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! See 1,311 traveller reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. I have already been to many all inclusive hotels but this is by far the best one. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. However the neighbouring palace on Boa Vista is a lot smaller and essentially the same. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. If the system detects something that potentially contradicts our. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Beware: all a la carte restaurants are closed due to COVID. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. The hotel is well laid out and so many beds, parasols and pools . We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! The staff were really helpful and courteous. Lots of reviews moaning about toilets being few and far between. Tripadvisor performs checks on reviews. Waves was so huge, No Kindze can go to the ocean, its to dengerous. Very nice, brand new hotel. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. Tripadvisor performs checks on reviews. Day and evening entertainment. What can I say about this hotel only one thing Fabulous.we were worried after all the negative comments on reviews but forget them this hotel is a dream.What ever problems it might have had it hasn't now.The cleanliness is outstanding every where in the hotel,the staff are magnificent helpful,friendly,can't do enough for you.I can promise you this review is genuine by a couple of pensioners who have had the best anniversary break ever,we will be definitely coming back again,after we've saved up.I must just mention Albertina she is the best coffee maker on Sal. The results showed no food poisoning and we were sent to get hydration solution, probiotics and stomach cramps tablets. This is the largest RIU hotel that we have stayed in. We are very happy to know that we were able to make your stay so pleasant, safe and memorable. Service is remarkable, best African expirience for me so far. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Many travellers enjoy visiting Paroquia de Nossa Senhora das Dores (1.3 miles) and Nazarene Church (1.4 miles). There was a distinct shortage of waiters, none at all in the sun bathing areas. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. You also can experience the island, whilst traveling to the harbour.For the party people. We very much appreciate you being our guest and it is nice to hear you enjoyed the hotels location and nice design and the beach area, however, we are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us. Supply issues. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Very nice, brand new hotel. Thanks Riu and Sal. Kind regards Hotel Riu Palace Santa Maria Online Reputation Manager, The hotel has a great location with beautiful beach and ocean! Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Went on buggy tour brilliant way to see the island. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Konaklamanz iin fiyatlar karlatrn ve en iyi teklifi aln. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. Is parking available at Hotel Riu Palace Santa Maria? Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. We filled in tui questionnaire and have emailed them but no reply. Dear Guest,Thank you for the time you have taken to write us about your experience. Also entertainment is non existent- shame as the evenings could be great if there was something put on. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. See 1,298 traveller reviews, 2,174 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Own or manage this property? The staff were very friendly apart from one of two. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. Pool service during day is random and sporadic too but more acceptable than of an evening. We are sorry to hear about the unfortunate accident you witnessed on the beach. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. Lots of reviews moaning about toilets being few and far between. Im not sure its a proper 5* but its definitely up there and got to be one of the best if not the best in my limited experience. The food was the usual palace standard and had loads of options. Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. Now Im off to review the hotel TUI has put us in after cancelling our flight MELIA DUNAS (another 5* all inc)Spoiler alert their review will be much much worse. View Hotel 3,560 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria As our goal is to provide good food to all our guests and our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, we are very sorry to learn that you did not enjoy our cuisine at our property. It does the job but dont expect anything special. Mainly.. hotel was ok. The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. Food quality and variety wonderful and the entire staff so pleasant. On behalf of our entire team, please allow us to express our sincerest apologies. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Tripadvisor performs checks on reviews. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Overall the accommodation and public areas were of a high standard. Overall a good vacation with some minor problems. To do list This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There was no support at all. Nothing crazy and theres only 4 or 5 slides but its enough to have a laugh on. They are fighting all day. Do go to the white party and neon party, the entertainment team We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. I hope the hotel does something about this food poisoning issue, as it will stop people coming and I will definitely not recommend people to come here. It goes without saying that one can never exclude the possibility that people may have been infected while travelling, entering train stations, airports or using various means of transport.We have taken note and we will certainly take up your words with the relevant department in order to keep improving every day.We hope that you will give us the opportunity to welcome you back to one of our facilities in the near future so that we can provide you with a better experience.Yours cordially,Hotel Riu Palace Santa MaraOnline Reputation Manager. My partner is Vegan and had no issues. Speciality restaurants are not good, no ambience and menu restricted, shame as the decor is great so they could be fab. The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The service is excellent and the waiters are very friendly. And on my eyes there was accident with old lady. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We are sure to return to this hotel sooner than later as it is really the place for a perfect holiday. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. We both had blood and poo test taken. Now, we are pleased that our holiday was not changed as we have had an amazing time. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. How lazy are these people?!? We never found that to be the case at all. We hope you allow us the chance to share a more positive experience with you soon. The last few days of the holiday, there seemed to be a major problem with mosquitos, with lots of people being bitten multiple times (including us). RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We are sorry to hear about the unfortunate accident you witnessed on the beach. Room was very clean and new ones. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We are also saddened to read you were not satisfied with the entertainment program. All in all, I wouldnt say were REALLY happy with our choice of hotels and we would probably go there again but not with TUI. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Very nice, brand new hotel. Thank you to everyone at the hotel for making our holiday so memorable. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. Restaurant-only one in use. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with riu.com. It could of been a brilliant holiday, the hotel was nice, food was good. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Beware: all a la carte restaurants are closed due to COVID. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Beer is good and so are gin and tonics and mojitos. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Of options if there was accident with old lady expirience for me so far sincerest apologies get. Either REALLY picked up hygiene or the hygiene problem actually lies with the entertainment.. Maria 4.5 5 Tripadvisor sun bathing areas Other at hotel Riu Palace Santa Maria: 1,316, # 3 Santa! Also saddened to read you were not satisfied with the people visiting the hotel has a great with... 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