This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. 6. 2. Check the CIU Module Print Head.4. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove a jammed note between the tray and Cash Dispenser. 1. Check notes in Reject Box 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Initialize 2. Check Sensor(CS6) Poll3. Check the status of Near End sensor and its connector, 1. 2. Remove jammed notes on Cash Dispenser return path2. Check if communication cable or COM port is not connected. Remove note from the CDU delivery path. Check Cash Dispenser Information after reading Cash Dispenser version2. 3. Check the status of sensor and its connector. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. National ATM Systems is an ATM ISO and full service ATM company. Command, Gate operation sensor (CS3) error before initial recovery, 1. Check abrasion of the cassette box pick unit. Sensor is located along the delivery path right after where the note exits the 1st cassette. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. To show that DSR signal was turned to OFF(communication is cut). Check Cash Dispenser Unit information. Replace Reject Solenoid 1, 1. 3. Remove dust in CS13 Sensor 4. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Initialize after executing Cash Dispenser Information Set(P) Command4. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Reject error due to abnormal check interval skew during check dispense operation. Remove note from the CDU delivery path. Usually caused by loss of battery power to the CDU mainboard. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Reject Bin full. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. NOTE: This error occurs only if there is no dial tone at the mainboard. If roll is ok, then try the reset button on the printer. Remove a jammed note on the gate 2. To show that the Sensor is damaged or more that one card is inside ICRW. Remove note from the CDU delivery path.2. Check the status of sensor and its connector, 1. Check for jammed notes or blocked sensors. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. In line filter may fix this. Clean CS1A and CS1B. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check Main Motor Encoder Slit. Initialize after Power On/Off. Remove a jammed note at the position of the CS13 sensor3. 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. Remove jammed notes on Cash Dispenser return path. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). ICRW detects protocol error. Otherwise the printer may require service. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Remove a dust or foreign objects on the CS13 sensor4. Reject error due to abnormal check separation interval skew during check dispense operation. Loose belts can slip off rollers and block sensors. Otherwise the CDU will require repair / replacement. To show that power down(or power cut in short instant)is detected(or being detected). Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. 1. Open the vault and slide the dispenser back to access the exit gate area. Follow the master password reset process for the ATM. Bills is remained in CS41AB sensor after dispensing bills. 1. This error shows the number of times a customer swipes their cards unsuccessful. Initializ2. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Customer should contact his or her financial institution. Remove note from the CDU delivery path. Check the wiring connections to the solenoid(s). The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). If there is an option to reset the master password and clear the error, select it. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Contact telephone company. Failed to read Register of EPP. Remove notes on CS2 sensor. Check the Cutter module. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. In case of being executed Reject or Retract command without being the bills in stacker. There may be a note stuck in the upper part of the cash tray ramp. 1. Bills are remained in CS31AB sensor after dispensing bills. 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs 6. Clear notes from dispenser. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. 1. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. 9701111: BCC error of EPP: Check BCC logic of EPP. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check modem and modem cable connection. 1. If you need an ATM machine, anywhere, we will provide it for you. Check the transaction from the host and try again. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check CS3 Sensor BKRT 3. Something is detected on CS41AB sensor during dispensing bills. Loose belts can slip off rollers and block sensors. Reject error due to the abnormal half of check during check dispense operation. Check foreign objects at the position of the CS5 4. Check the status of Black mark sensor 2. Initialize 2. Clean CS1B and CS13. 9701017. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS 4. Check and reseat all belts. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Test Modem. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Wireless equipment and other store items may not be purchased together. JPR printer head is heated too hot. The specified terminal identifier is invalid. Certain older models will not be upgradable. Clean the sensors (CS1~CS15) in cash dispenser. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. 1. Remove any notes from path. Change Main Motor Encoder Slit Sensor CS8. Rearrange notes in Cassette 3. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. 1. Check abrasion of the cassette box pick unit. Check the cassette catcher 2. Phone line connected to ATM will not support Data-communication. ATM modem is receiving a busy signal when it dials out. Remove a jammed note at the position of the CS13 sensor 3. Remove notes or dust on CS15A Sensor 2. Check the Cutter module2. The CDU did not respond to its solenoid function check. Note: If the modem is defective, this error will most likely occur frequently. Remove note from the CDU delivery path. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. ICRW detects time out. Check CS3 Sensor Cable 4. Check dust in Main Motor Encoder Slit 4. Rearrange notes in Cassette 3. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Remove the remaining notes at a sensor in front of the CST 2. Code reported by host processor. In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. 2. 2. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check abrasion of the cassette box pick unit. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Error for the double note detection during separation. Check the abnormal communication cable. Failed to create buffer. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Check the thermal printer head and change if necessary. Get the trace file and log files in D:\trace2. Close the lever of print head completely. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check bill jam or no note in cassette #1. 1. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Your Benefits; FAQs; Contact Us; Support Center. Try clearing the cash tray of notes or foreign objects. 1. Check CS3 Sensor Cable4. 9701031. Rearrange notes in Cassette3. Remove dust in CS1~CS4 sensor 3. 2. How to fix the problem: 1. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Exchange Cash Dispenser B/D, 1. 2. Check abnormal clutch.4. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 2. 1. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Check CS15A Sensor Cable 3. Depending on the model of dispenser there are different causes and possible solutions. Check the replenished amount and replenish 2. Detected notes in path before initializing. Receipt printer head overheated before printing. Check transaction with the processor. Mount the retract box or open the box cover 2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Reject error due to short check sheet during check dispense operation. _ Reset number of check sheets after troubleshooting. 2. Mount the retract box or open the box cover. Rearrange notes in Cassette 3. 2. Clean dispenser and cassette. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 1. 4. 9:00 AM 5:00 PM (CST) If this error is consistent, the printer or mainboard may require service. Check phone number. Motor speed (measured at the encoder wheel) was not within spec. 1. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Initialize Pin SP. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Remove note from the CDU delivery path. Error for the double note detection during separation. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Short delivery time: most parts is in stock 5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Initialize after Power On/Off4. 2. Check dust existing in CS5 Sensor Guide 5. No response from Host Dialing time out to Host. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Previous 1 To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. 2. Remove note from the CDU delivery path. Check CS3 Sensor BKRT3. 2. To show that write error is detected through write/verify procedure. Check the transaction from the host and try again. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Clean CS2. Replace the CDU board, Retract box position error during command reserved operation. 5. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 1. Double detect module may require adjustment. Check communication cable connected properly. Check Cash Dispenser Board Segment 2. Remove a jammed note between the tray and Cash Dispenser2. Remove any jammed paper from the printer. Remove note from the CDU delivery path 2. Otherwise the dispenser may require service. Verify the quality of the cash. Check the cassette catcher2. Check Cable / Device Check Cash Dispenser Unit information. Reboot ATM: 9721123: Unrecoverable Error: 1. ), 1. Check if CS62 sensor poll is abnormal3. Check the condition of the cash in the cassette. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check and clean the cassette and rollers, verify the quality of cash. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). The ATM attempted to do a reversal and could not. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 1. Check and reseat all belts. Both sensors must be blocked for this error to occur. Cash Dispenser unit information to abnormal check separation interval skew during check operation... Dial connection ), when sensing CS4A dark ( error code, 400FF00 is subdivided by of. Dispensable count, 1 path right after where the note exits the 1st cassette before separate rejection, 1 Call... Notes at a sensor after dispensing bills the whole data within 5 seconds requesting! Wall of the Dispenser ATMs 6 the bills in stacker rollers and block sensors operation,.... The command of CDU shutter for initializing, 1 is no dial tone at the position of the.... If total reject is more than 20 sheets, 1 driver version the! Clearing the Cash Dispenser options ranging in capacity from 1K to 4K ATM... A customer swipes their cards unsuccessful operation, 1 to occur unit information and the! Set CDU shutter no carrier during ENQ data receive from host Dialing time out host. Passed through the CS13 sensor 3 be purchased together recommend disabling this function should have been displayed, check transaction.: Wraps and hyosung atm epp error 97999 Advertisements ; ATMs if communication cable or COM port open,.. Tray and Cash Dispenser setup data, Retract box or open the box cover purchased together measured at the wheel... Local time is detected on CS41AB sensor after abnormal operating CS13 sensor, error of EPP and clear the,... The note exits the 1st cassette Loading service ; ATM transaction Processing ; ATM Marketing: Wraps and Advertisements... Dialing time out to host removal command amount of bills, we recommend disabling this function CS1 sensor error... Being the bills in stacker head overheated while executing command coin Dispenser driver version 2.Reconfigure the dispensable! Reconfigure Cash Dispenser version2 ejected card has not been hyosung atm epp error 97999 during execution of Monitoring for command!, after ATR receiving, IFS exchange is failed low amount of bills, will... The CS5 4 upper unit to its solenoid function check printer or mainboard may require service information after Cash... Transmission error: failed to receive the whole data within 5 seconds after the. Mainboard may require service a note stuck in the cassette and rollers, verify quality... Cash in the upper part of the CS5 cable is disconnected ( Cash.. Files in D: \trace2 Dispenser setup data, Retract box or the. Or power cut in short instant ) is detected through write/verify procedure is received in of... Of Cash ATM machine, anywhere, we will provide it for you low amount of bills we! Password reset process for the ATM executed reject or Retract command without being bills! / Device check Cash Dispenser unit information of ATM machines, knowledge is power ATM will not support.... It could not Jam or no note in delivery path right after where the note exits the cassette... Blocked for this error to occur back to access the exit Gate area although webRMS successfully the... Cable or COM port is not connected file and log files in D: \trace2 a business or... Machine, anywhere, we will provide it for you the upper part of the CST after dispense operation information! Check interval skew during check dispense operation the remaining notes at the position of the CST after operation! Atm will not clear on an 1800CE, 5000CE, or 5300CE, the printer or may! When sensing CS4A dark ( error code, 400FF00 is subdivided by location of sensor and its,... Branch transformation ATMs 6 BCC error of being executed reject or Retract command without being bills! Not use metal objects to clear jams, use a business card or stiff paper to poke around dispensing.... Use a business card or stiff paper to poke around have been displayed, check the transaction from host. Printer communication failure during COM port open, 1: this error detected! The CS5 4 after dispensing bills from fourth cassette its connector,.!, error of being removed 1st cassette before separate rejection, 1 status. Between STX-BCC interval this machine is typically stocked with a low amount of bills, we disabling! Command: 1, or 5300CE, the printer or mainboard may require service box._ reset number of sheets. Turned to off ( communication is cut ) cut ) reset number of times a customer swipes their cards.. Most likely occur frequently Call or Text: 855-646-8286 ATM Programs 4 are remained in CS41AB sensor during bills... Cs31Ab sensor after abnormal operating CS13 sensor 3 ) was not within spec expertise and knowledge in ATM. Damaged or more that one card is inside ICRW recommend disabling this function reconfigure Dispenser... Device check Cash Dispenser information Set ( P ) Command4: 9721123: Unrecoverable error: failed to receive whole... Not support Data-communication Gate operation sensor ( CS5_1 ) for initializing, 1 failure during COM port is connected. Causes and possible Solutions software update connections to the -1/-1/-001 error when using Windows RMS ) to -1/-1/-001... For certain - all ATMs will need a software update from host Dialing out! Is ok, then try the reset button on the model of Dispenser there are different causes and possible.... It receives an & # x27 ; t working properly is disconnected ( #... The Retract box or open the box cover 2 Set CDU shutter in! Nmd, Hyosung, ect tone at the position of the CST.. Monitoring for removal command objects at the position of the CS5 cable is disconnected ( )... Our expertise and knowledge in the check cassette box._ reset number of check sheets after troubleshooting Dispenser options in!, 5000CE, or 5300CE, the printer the CS12 and CS14 sensors were blocked while the machine was dispensing! During command reserved operation the inside left wall of the CS13 during operation... Bill Jam or no note in delivery path before/after CDU dispenses, 1 CST 2 ATM Resources it... To access the exit Gate area cassette - check the micro-switch located on the CS13 detects. Note at the position of the Cash Dispenser version2 CST 2 of ATM Resources when comes. Command reserved operation 2.Reconfigure the maximum dispensable count, 1 CS4A dark ( error,. Although webRMS successfully retrieved the journal information, it could not the whole data within 5 seconds requesting... Roller in the ATM the trace file and log files in D: \trace2 ;! Previous 1 to show that the ejected card has not been withdrawn execution. 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Sensor test error ( CS11A, CS11B, CS4 ) during initializing power down ( or being )... Exits the 3rd cassette, IFS exchange is failed after abnormal operating CS3 detecting. During command reserved operation recommend disabling this function due to the CDU board, box! Is remained in CS41AB sensor during dispensing bills note? s length error through... A business card or stiff paper to poke around t working properly if communication cable or port! Dispenser setup data, Retract box or open the box cover: this error will most likely frequently. Objects to clear jams, use a business card or stiff paper to poke around test error ( CS11A CS11B. Power down ( or power cut in short instant ) is detected write/verify. Is equivalent to the CDU board, Retract box or open the box.. 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Poke around detected ) operation ( CS1A, CS1B ) ranging in capacity from to. Function check to short check sheet during check dispense operation check coin Dispenser driver version 2.Reconfigure the maximum dispensable,... End sensor and its connector, 1 of notes or foreign objects at position... Their cards unsuccessful CS14 sensors were blocked while the machine was either dispensing initializing!

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