This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. 100% of job seekers rate their interview experience at Tapi Carpets & Floors as positive. Assist in the management of the store including sales targets and team motivation. This will help us prevent delays and costs for aborted deliveries. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . Available 7-days a week. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. Approx. Tapi Carpets. All delivery and fitting dates are estimates and are given in good faith. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . 40 minutes. Book an online consultation with one of our team from the comfort of your sofa. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). If the lines do not disappear within a three-week period, please contact the store. Approx. You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. If you're looking for something specific, it's best to give them a call before you travel to the store. Its practical, durable and stylish. 1st Floor The appointment for measuring went smoothly and now we wait for it to be fitted. Return policy details; The seller won't accept returns for this item. Neither we nor any fitting partner undertakes to carry out any redecoration, except where damage has been caused by that persons negligence. 90 day returns policy. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. The best option for a pet-friendly carpet is one with a short pile. Book a convenient appointment online. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. Smart ways to shop with Tapi. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. So I place an order with Tapi for a carpet. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! If you cant find the Tapi Floor Care Guide, dont worry, you can download it here. Editor, Marcus Herbert. Approx. 90 minutes. We're more than happy to take orders over the phone, just call our Order Direct line on 03330 150 501from 9am - 6pm Monday to Saturday, and 10am - 4pm on Sunday. If you want to make changes to your order, please contact the store where your order was placed as soon as possible. Carpet is a soft, luxurious product and flattening of the pile will occur. Fitting is chargeable. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Approx. Searching for your dream carpet? Support the Store Manager to induct new Tapi colleagues. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Answer a few questions and we'll recommend the best products for you. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. Balvinder had a very welcoming manner and was extremely strong on customer service. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Approx. Please keep your receipt as proof of purchase. 90 minutes. Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. Exact arrival and completion times cannot be guaranteed due to the nature of the work. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Yes, we do! Now closed Open Saturday 09:00 - 18:00. 90 minutes. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. Re-using existing underlay may result in abnormal flattening of the pile. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. Carpet roll stock is only available in selected Tapi stores. Yes, we do! Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). There are two reasons why there might be a line running along the length of your new carpet. Tapi Carpets & Floors. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Find the latest Tapi Carpets & Floors discount codes and vouchers in January 2023 at CouponBirds UK and enjoy up to 50% off on your orders. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. Get the best price and save money now. If you visit any website via a link on this Website you do so at your own risk. Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values - Inspire, Reassure, and keep things Simple - all help us to deliver the Tapi Difference to our customers and continue to fuel our growth. Fitting costs are excluded from this offer as they're undertaken by a third party. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. 40 minutes. Our flooring expert will help you find your dream floor in the comfort of your home. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Tapi stocks a range of carpet brands, including Brockway, Brintons, Ulster and Westex. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. 40 minutes. Listing for: Tapi Carpets & Floors. Your chosen samples will be on your doorstepin 2-3 working days. Recently. Returns policy. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. Available 7-days a week, some evenings. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. GL51, Cheltenham. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Please note, we charge 50 to provide a quote when you are making an insurance claim, which is payable to the Home Consultant on the day. Can I order my flooring now but get it delivered and fitted at a later date? All carpets are cut at 10cm intervals with a minimum order length of 1 metre. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. Terms and Conditions apply. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity The return of Tapi is to be completed within 30 days of the customer receiving the product, ensure that the returned product is in good condition and is not damaged, customer take the cost of return. Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? For further information please consult our floor care guide. Use it at check out! They're water resistant and look great! Assistant Manager. This technique is know as carpet whipping, and it's a specialist skill. When social distancing rules do not apply, goods will be delivered to a downstairs room of choice. Click on a basket to view added products or progress you order. Book a convenient appointment online. For further information please consult our floor care guide. Available 6-days a week, 9am-5pm. Available 7-days a week. For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Engineered wood is an innovative alternative to real wood. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. Save up to 100 a year . How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Delivery times may increase around holidays and peak shipping periods. Approx. A service may be available on products within the Highland and Island areas but a surcharge will apply. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Where a delivery fails due to non-attendance of the customer or the receiver being absent, notification will be sent and you will be contacted to attempt re-delivery. For further information please consult our floor care guide. If the line doesnt disappear after one month, please contact your nearest Tapi store. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Rest assured, we put your safety first. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. We often link to other websites, but we can't be responsible for their content. Posted 17 Jan 2023. Tapi offers interest-free credit on purchases over 500. Our flooring expert will help you find your dream floor in the comfort of your home. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Support and train the team to succeed and deliver the Tapi difference. We believe this enhances the natural look and overall appearance of our floors. The fees quoted are for the goods shown on the order only. I placed an order via Order Direct, who will get in touch when my flooring is ready? If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Tapi order change/cancellation. TAPI Gothenburg Mouse Twist Carpet Offcut. 90 minutes. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. Please note that any revisions to your order may incur further costs. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. Please confirm you would like to subscribe to our newsletter? You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Shop today. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. Minus 1.25 % in accordance with British Standard BS3655 wait for it to be to..., water damage and similar events will void the warranty to swap a couple of planks or tiles to Tapi... 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