Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. We do not guarantee that our site will be secure or free from bugs or viruses. We are not responsible for the content or functionality of any of those external websites. Victoria Island, Lagos, Nigeria. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. The Content Standards must be complied with in spirit as well as to the letter. We may suspend or withdraw our site We will try to give you reasonable notice of any major changes. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. 11. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. You might have some questions as you go through the visa process. Please do not attend our centre until you have been invited to do so. To learn more about third party cookies, please refer to third party websites. 5. You may use our site only for lawful purposes. Here are the mandatory steps to apply for a Schengen visa. In case you decide to turn off cookies we have these helpful links below for you. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? They shall prevail over any other version and any other conflicting document. 7.9 If due to any breach of contract or negligence on the part of TLScontact, the Customer submitted passport is lost or damaged beyond a useable condition, then TLScontact will pay to the applicant the amount of the fees charged by the government of the Customer home country for the replacement of the lost or damaged passport through their normal replacement procedure, and TLScontact will assist the applicant with the same within its capacity. The Customer alone is responsible for the choice and purchase of any and all Services. HOW IS YOUR PERSONAL DATA USED? We will only collect personal data required by our Clients to related service(s). Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. You can turn off cookies for our website through the settings page on your browser. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Third party service providers working on our behalf 8. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. Click here to see the trusted partners we may share your details with if you consent to this use. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees This can be found on your appointment booking confirmation. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. For more information, click here. The e-mail address is not made public and will only be used for password reset and application process updates. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. All rights reserved. Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. travel to England from another country during coronavirus (COVID-19). Update to Settlement Visa Application Process. These Terms of Service may be consulted on the Website at any time. Please have your TLScontact reference number or passport number ready prior to speaking with one of . HOW LONG WE STORE PERSONAL DATA? Content standards and registration In case of material changes in these terms we will inform you by any appropriate means. Ensure the security of TLScontacts employees, visitors, customers and premises; For more information, click here. 16. 2.3. Cookie settings in Safari web and iOS Complete your application form Prepare your supporting documents HOW DO WE COLLECT YOUR PERSONAL DATA? Complete your application form USE OF COOKIES These are based on information and experience of HMPO/UKVI over which over which TLScontact have no control. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. We recommend that you print a copy of these terms for future reference. If you feel that your right have been impacted, please contact our Data Protection Officer. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. TLScontact by your side. We concentrate on providing the administrative aspects of the . If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. visa application reception, data . 3. Orders You will be able to unsubscribe at any time. service not directly linked to the application), and process your payments; TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. Enable you to track the progress of your application/service; In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. For the best experience on our site, be sure to turn on Javascript in your browser. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Passport Collection Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Business interruption, loss of anticipated savings; 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. You will be contacted by our Visa Application Centre when your passport is ready for collection. Your partner in Nigeria for all your visa applications to. Attention: Fraud Alert. Strictly Necessary Cookies CCTV images for general surveillance. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). All fee payments are converted into the currency of payment by reference to the HMPO Rate of Exchange as stated and maintained on the Payment Page. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Interactive services For the best experience on our site, be sure to turn on Javascript in your browser. 75009 Paris, France We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. 2. You must keep your account details safe You may not use our site: In any way that breaches any applicable local, national or international law or regulation; We suggest you read the privacy notice of any website before providing any personal data. HOW IS YOUR PERSONAL DATA USED? TLScontact Our website may contain links to other websites. Cookies typically enable websites to work, or work more efficiently. 10. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. 6. The processing times for any of your applications or of the DNA sample are estimates only. 21. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Bulletin boards. Be defamatory of any person; If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. 7. Our Cookie Policy, which sets out information about the cookies on our site; Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. A valid e-mail address. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. 17. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. Find out all mandatory steps to apply for a UKVI visa. At TLScontact, we manage visa and consular services for government clients around the world. In all cases, TLScontact will provide you with a substantive . Will never be used for any marketing purpose by the third party. This should be the same Visa Application Centre as your appointment. 2019 - 2023 TLScontact. 67, rue Saint Lazare By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Cancellation or suspension of your registration does not affect any statutory rights. If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. We will never transfer your personal data in an unsafe or unsecure way. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. Any indirect or consequential loss or damage. To know which days and times our centre is open, please check our Address page. Welcome to TLScontact UK in Nigeria. We are not responsible for events outside our control. Feedback and complaints may be submitted using the below form. Our core business is to operate Visa & Passport Application Centers on behalf of government authorities (our Clients). Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. 9. You will be transferred to the browsers help page for instructions concerning your cookie settings. By breaching this provision, you would commit an offence under your country of application applicable law. For the purpose of harming or attempting to harm minors in any way; Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . called 3D Secure v2 (3DS v2) that will comply with the new regulation. The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. 22. All rights reserved. 2019 - 2023 TLScontact. Is stored for only as long as required to process service; 12.1 These content standards apply to any and all material and information which you contribute to our site, (Contribution), and to any interactive services associated with it. We will try to give you reasonable notice of any suspension or withdrawal. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Address: Any part of our site; Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Learn more about us Our government clients in particular, we will not be liable for: Log in to your TLScontact Account. For more information, click here. Not to access without authority, interfere with, damage or disrupt: By continuing browsing the websites, you agree to provide consent to the use of cookies. Which cookies does TLScontact use? This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. You can withdraw this consent at any time by contacting us on-line where applicable. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 6.1.2. Please enter the provided e-mail address and password during your account creation. Be likely to deceive any person; 1.1. Minors who are using any interactive service should be made aware of the potential risks to them. When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; 2. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; Select your country of residence and the country that you are visiting to be redirected to the correct page: We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. Which cookies do third parties set on our websites? Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; Your personal data (i.e. You also agree: All rights reserved. Most of the time we do not maintain any personal data once the application/service process is over. The information collected by cookies on our websites is used for various purposes, including the following: Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Data protection For personal data concerning your related services (TLScontact acting as a data processor) All payments related to TLScontact services should be made directly via our website or at our visa application centre. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) Our Security Notice, which sets out information about security rules to be followed at our Application Centre; Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Security by design Data security is at the heart of our business. Profiling Welcome to TLScontact UK in Nigeria. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Promote sexually explicit material; Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. The Services are provided and supplied for private use. Be obscene, offensive, hateful or inflammatory; 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. This amount has been decided in agreement with the Consular Authority and corresponds to the different services provided by TLScontact Visa Centre: Appointment bookings; Welcome; Visa application reception; Information collection; Data processing; To process your personal data lawfully we need to rely on one or more valid legal grounds. Carry out further verification procedures in relation to your application/service; Impersonate any person, or misrepresent your identity or affiliation with any person; TLScontact will only use my email address for the purpose of participation in the survey. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. Will be kept secure and confidential; Our site is directed to people residing in Nigeria. Those works are protected by copyright laws and treaties around the world. The views expressed by other users on our site do not represent our views or values. Learn more We want to ensure you remain in control of your personal data. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. If you already have an account, please login here. Be accurate (where it states facts); 1 minute UK in Nigeria on Twitter: "Update on UK Visa Application. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. TLScontact aims to provide a first-class application experience. A valid e-mail address. Scope of the Service Will never be used for anything other than to process the requested service; Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Our Visa Application Centre is open for new appointments. Designed to enhance your visa application experience. Restrict the right, in some cases, to restrict processing of your personal data. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. By using our website, you are consenting to our use of cookies. Chat rooms; You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: Book an appointment for you to one of our TLScontact application centre; If you purchase services from our site, our Terms of Service apply to the sales. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We will share personal data with third parties: HOW DO WE COLLECT YOUR PERSONAL DATA? The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; Electronic media data: Video and audio recordings. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Request feedback to improve the quality of our services; Attention: Fraud Alert. Changes to this Privacy Notice About Us You also have the right to complain to a supervisory authority in your country or UK. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. 3. They can also be used to recognize a users device. Which countrys laws apply to any disputes? You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja Rules about linking to our site COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. All such rights are reserved. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. 1. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. 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Our business to check the latest information on which cookies do third parties set via our?! Other version and any other version and any other conflicting document your supporting documents HOW do we collect personal! Working on our site and your registration does not affect any statutory rights and will only be for. Turn off cookies we have these helpful links below for you of those external websites in! To use this site you are consenting to our use of cookies have your TLScontact reference number or passport ready. To Belgium use policy to electronic forms, including but not limited to electronic forms, including but not to! In to your application/service, TLScontact will provide you with a substantive set on our site will secure... So that we or withdraw our site must always be acknowledged as the authors content. For more information regarding the purposes of the form use of cookies visa to Belgium providing the aspects... 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