L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. How would i find out which ones are obstructed view on Oasis? Hi! You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. You may have also heard about upgrading at the pier before you board your ship. Any reccomendations for SD training in WA? I did final payment back in August automatically at the 3 month mark. Any deals on atm with black Friday for compatible mobiles? I am happy with my original cabin location. I will keep looking :). They come and go quickly sometimes. I do have a RoyalUp bid too! I upgraded after final payment due and paid the difference to get an ocean view balcony. Started June 21, 2021, By I checked yesterday, it was still showing available. For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. Carnival depends on what fare you got. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. The $25 onboard credit per cabin definitely was not worth this angst. Make Sure Your Voice Is Heard! Just thought I would come back andupdate for those asking. On the contrary, a few weeks ago I saw the ticket price of my NCL cruise went down (about 350 per person) and I called their line and they refunded me about 700 total (2 people) with just a phone call. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. If you booked your cruise on your own directly with Royal Caribbean, you can call Royal Caribbean directly and give them your reservation number and tell them you want to upgrade. CC Help Jenn I'll give them a call when I have the money in my bank. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. On 7/22/2022 at 4:15 PM, D.Mckinnon said. A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. You could call RCCL and ask them questions but say that you are looking at making a reservation (not that you have one). Powered by Invision Community. This was after final payment. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Started August 27, 2021, By The cruise market appears to be different from pre-covid. If you are in the US, you can call and upgrade your cabin after final payment. But with the senior discount it makes it 1800! Final payment had been made for an Ocean View cabin, prices went down so I asked my TA to see if I could get the price reduction$1100 reduction and we got a balcony, otherwise it would have been a $1300 decrease. Why he/she didn't want to book it for you is beyond me. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. When I called to go ahead and book it we found out it was a 'new booking' only price - but the agent talked to Resolutions and they let me have it. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. If upgrades are available, they will be at a reduced cost by speaking with the Pier Coordinator. Good luck. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. Powered by Invision Community. That made me nervous so I asked him if he was sure the rate would still be available on Monday. Sorry to hear you had such a hard time with your TA. (Not sure if this is applicable or not in your case based on my read of your explanation.). I'm not even going to ask for his assistance on that. I just don't like excuses that aren't true. Since Royal Caribbean cruise ships sail full regularly these days, availability for upgrades is slim, however,there may be an opportunity to upgrade if there is an open stateroom. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. Why he/she didn't want to book it for you is beyond me. LauraS It's possible that the new (lower) price of the balcony is restricted to new bookings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. So, if I had waiting until morning, it would have been gone gone gone! That same afternoon, prices. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. Or just her? If it's related to cruising, it belongs here! I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Started June 21, 2021, By CC Help Jenn Thanks for sharing any knowledge or experiences. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Inside guarantee that I had already booked last month when I had to replace my Vision TA September 2020 cruise. If you were before you could have changed and your OBC would have gone down to $200. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. Not sure about the link for TAs but I think when I call they say travel agents press xxx. Yep, never going with a TA again. Sorry to all the good ones out there. Started August 27, 2021, By I noticed that the Going going gone sale ends at Wednesday 11:59PM ET. Would appreciate guidance from the experts! CC Help Jenn She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. You will be able to leave a comment after signing in, By Will RCI not upgrade 13 days in advance of sailing? Paste as plain text instead, Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. Oh well. I just saved $100 on a cruise I booked for November 2020. I could not even get $100 OBC for the lower price. Pasted as rich text. Cruisers' Choice Awards! :(. However, we used a TA on our upcoming Splendour cruise and were able to upgrade twice due to price drops. Nothing much after final payment date has passed. This would mean that the upgrade would be allowed, even without it costing more. Also look at Royal Up for an upgrade. Someone at Royal must have mistakenly hit the refund button. Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. Your previous content has been restored. I didn't have time to try again at that point and the guarantee category is now gone from the website. She seemed to get what I was saying, she was saying that it would reprice at current rates, which I was fine with (expecting), but that because it would get rid of existing promotions and apply all new promotions it couldn't be done after final payment. Thanks for the posts. Both Royal and NCL still allow you to get a lower price up until final payment. The caveat is you won't get any money back. I spent more time re-arranging items than we actually got in benefits. The numbers for upgrading to a full suite, however, are all over the map. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. One more question - I'm just doing dummy bookings now and it's coming up "Special pricing - Senior citizen rate" - Because I put someone in my stateroom is over the age of 55 ( My Grandmother) - Does that deal apply to me too? You cannot paste images directly. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. I paid the remainder of my October Navigator cruise off last week. By stampingoddess, September 17, 2019 in Royal Caribbean International. Depending on the suite and cruise. They will do the best to accommodate you. Its not that cabin per se, but that you are or were military. How to upgrade with Royal Up. By Sounds like he's just LAZY!! They see the same prices, so if you saw a particular price from RCCL then the TA saw it too. Powered by Invision Community. No , once you have made final payments thats it . Cruisers' Choice Awards! I assume you want connecting state rooms if so there may not be any left. I asked why. There was a balcony guarantee (X) available. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. Urghthat is frustrating to hear. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. First of all, even if it is a "Tuesday sale" (Royal Sales Event) and it's a higher fare than what you've already got booked, you CAN do the upgrade at that RSE price; otherwise, it's for "new reservations" only. #8. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. CC Help Jenn Secondly, there would be no way for him to "guarantee" that a particular room, rate, promotion, etc., would be available at a later time. Started August 27, 2021, By RCI reservations takes call 24/7. I just wanted some advice to see if what he is telling me is true. Press question mark to learn the rest of the keyboard shortcuts. Sorry, I know this is a basic question but I feel like I must be nuts. The first time it was on Tuesday. However, my final payment wasn't/isn't paid yet. IOW, they aren't going to give you a lower rate than what you've already got booked. Something else must be going on, because many many people have failed to get price drops after final payment date. But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). Urghthat is frustrating to hear. Book a Free Upgrade Promotion to Snag a Cruise Cabin Upgrade. Make Sure Your Voice Is Heard! Your travel agent will give you the new price and apply payments you have made towards the new stateroom. Correct on both questions. awestover89, September 6, 2021 in Royal Caribbean International. 20102023Regal Sea Media LLC. Thanks for the confirmation (and letting me vent). His TA is t. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. He said it would be and there would be no problems. His current room is now $700 cheaper than what he paid so he is not a happy man. He then called me back about 15 minutes later and said "Royal Caribbean is closed so I will complete on Monday". Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. At least that is my guess. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. It was not, but I said that was fine, the cabin qualified for military. I dropped it because I figured it was really because it was a Tuesday sale. Wow,this agent is sure a winner.and he comes from a award winning agency? You can post now and register later. Just gotta wait 3 weeks for the dosh now and control my excitement. I would be REALLY upset if you actually got the refund. We've done a free upgrade onceand paid to upgrade twice after final payment. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. I even asked to speak with a superior and they said the same thing. Offers are based on two occupants per stateroom - only the first and second guest will be charged. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. Well, the good thing is my dad understood. If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. They were happy to make that switch for me. *Please see all applicable Terms & Conditions for Promotions. I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. Sorry to all the good ones out there. This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. Again, I dropped it because I didn't have time that day to be going back and forth with him. Regent Seven Seas Cruises were among the cruise lines to offer free upgrades as part of their Wave Season deals when the luxury line offered a two-category suite upgrade. However, ships are sailing full and the practice in general has been abandoned. Yep, never going with a TA again. Also, sometimes the sailing is removed from the weekly sale, but the price stays low. Call back. Yes, I'm 100% positive. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. When you make your bid, you can request that your payment be made with your FCC. I would DEMAND the upgrade next time especially since you won't be using him again. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. you might not have scrolled down far enough. Is this really the case? Have anyone else been able to upgrade their room after a price drop in this scenario? I know that doesn't seem logical at all. I asked her many there was left for this sailing and it's 30+.. She told me to keep ringing up even until the week before we go as they will go cheaper. By I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. Cruisers' Choice Awards! He first came back and told me it would be several hundred dollars more. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. Thank you very much for your quick reply. So I'm taking it I could have the lower one for both passengers , me and my Nan? are you sure you weren't really outside of final payment date? In other words, I'd check prices in a week and try for the upgrade again if the price is still low. This morning I checked, and sure enough, the guarantee was gone. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? But people who are lucky enough to wait and wait and wait often get the best prices. These things are always changing, but within the last year I've had some price drops after final payment on RC in which my travel agent was able to get the difference in onboard credit. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. An FCC treated as a cruise fare discount or Future Cruise Deposit cannot be used for your upgrade. There ARE good TA's out there, sorry your experience isn't so good. Make Sure Your Voice Is Heard! Granted it isn't a huge savings but I'll take it. Started August 27, 2021, By (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Powered by Invision Community. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. This morning I checked, and sure enough, the guarantee was gone. Seeing as the balcony's so cheap might look into a JS! Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? This was after final payment. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. I went back and checked my date again and it was upgraded and bookedon September 18th. If it's not then I will stop trying to look at upgrade opportunities. It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. Thanks for the confirmation (and letting me vent). That made me nervous so I asked him if he was sure the rate would still be available on Monday. Nothing much after final payment date has passed. The agency may have won awards, but how long has he been working as a TA. Reddit and its partners use cookies and similar technologies to provide you with a better experience. N'T paid yet 'll give them a call when I call they travel... Full and the guarantee was gone even without it costing more have gone down to $ 200 of platform! Was really because it was not worth this angst lower price lower ) price of the Seas set,. Payment be made with your TA really outside of final payment for TAs I... Balcony guarantee ( X ) available are in the US, you can upgrade By. Want to book it for you is beyond me I find out if you are eligible for the confirmation and! Saved $ 100 on a cruise cabin upgrade, the guarantee was gone they would longer... It for you is beyond me non-guarantee are several hundred dollars more saved... Some advice to see if what he paid so he is telling me is true n't really of... And paid the remainder of my October Navigator cruise off last week current price of the shortcuts... Here and enter your last name and Booking number gone sale ends at Wednesday 11:59PM ET my! Most frustrated because he kept trying to look at upgrade opportunities heard about upgrading the... 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